support... when you need it, where you need it

Stay in Control of Your Finance

Today’s announcement that a bookkeeper was jailed for embezzling almost £2m is a timely reminder of the importance of knowing  exactly what is going on in your business. Business owners have many issues pressing on their time on a daily basis so it is all too easy to leave everything to the experts, yet there….

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HMRC Information for New Businesses

HMRC has a wide range of  freely available businesses education products and  information to help new and growing businesses, just click on the links below for more information: E-learning packages for self- employed customers and employers. Starting your own business for the self-employed covers all aspects of starting and growing a business. Becoming an employer deals with taking on and paying….

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Help with Tax for Small Businesses

In the next few weeks HMRC are running free Small Business  Tax  webinars to help you with your taxes. They’re free and you can register for as many as you like, Just click on the title to go to the registration page. 28 Nov at 13:00          Business Expenses for the Self Employed 01 Dec at 12:00          Simpler Income Tax – Cash Basis and….

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Time Management

Don’t have enough time in the day to complete everything you need to accomplish? Feeling stressed? Identifying ways in which you can improve your time management or just using some simple apps  can be a vehicle to help optimise your routines and reduce time related stress. Identify the areas where you are wasting time and create….

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Effective Listening

Listening is not the same as hearing. We should speak 20 per cent of the time and listen 80 per cent of the time. Learn to listen, not just to hear. To listen means paying attention not only to the story but how it is told and the use of there tone of voice and their….

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Positive Language

Positive vocabulary allows us to change peoples perceptions of a situation by changing the words we use to tell them. The difference between positive and negative:  When we are negative it means we tell people what we cannot do. No one wants to hear what we cannot do! Being positive means tell them what you….

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Dealing With Complaints

We all make complaints and when we do, we often develop different and more aggressive personalities! On the telephone the caller who complains often gets more worked up than if dealing with the same matter face to face. We are all braver when there is a telephone between us! This is because callers cannot see….

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Take Control Of A Telephone Conversation

How to communicate the RIGHT way. Good communication is the foundation of a successful relationship whether it be personal or professional. To be able to understand nonverbal, verbal communication and body language will help you be able to connect with others and build better relationships with your customers and callers. Body language is important even….

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Introducing our new telephone answering software

Over the last two years we’ve been developing a call answering web application to make our lives easier. We can now offer this software to other call answering services who want to increate the efficiency and profitability of their business. If you are struggling to keep up with incoming calls, want to expand your telephone answering….

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Businesses left to sink!

Not literally, well at least we hope not.  However, like much of us in the UK life has been taken over by sopping wet headlines, saturated weather alerts and a lot of people will have been directly affected by the storms and torrential downpours.                For a lot of you this has caused your businesses….

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